Frequently Asked Questions

Q: Is Imagination Station Childcare Centre licensed?

 

A: Yes, all of our centres hold a valid licensed.

 

Q: Is there a registration Fee?

 

A: At time of registration a nonrefundable $50 fee will be charged. This is one time fee per family and secures your spot in our program.

 

Q: When are monthly Fees due?

 

A: At registration we require a 25 percent deposit of your first month’s fees. After your first month your payment will be taken automatically out of your bank on the 1st of each month.

 

Q: What do I do if I no longer require care?

 

A: We require one month notice from the first of the month. Your automatic payments will then stop the following month.

 

Q: What happens if I accidentally bounce a cheque?

 

A: Your child will still have care but we would appreciate payment promptly and we require a $40 surcharge to cover the bank fees.

 

Q: I am going away or have decided to take a holiday. Do I               still need to pay for the time I am away?

 

A: Yes, in order to secure your child’s space you need to pay even when you wish to take a holiday. We are unable to enroll another child while you are away as this spot is secured for your child. If you choose to discontinue care for a period of time we cannot guarantee your space will be available upon your return as their are other families that may be waiting for care. If you are on Subsidy and take more then a two week holiday subsidy will not cover your fees so you will need to pay the balance.

 

Q: What is your staff to child ratio?

 

A: Infant Toddler is 1 teacher for every 4 children enrolled; Daycare 1 teacher for every 8 children enrolled; Preschool 1 teacher for every 10 children enrolled; Out of School care 1 teacher for every 12 children.

 

Q: What qualifications do your staff hold?

 

A: All staff members have valid criminal checks and first aid. All of our staff hold a valid Early Childhood Educator license, Infant/Toddler educator license or an Early Childhood educator assistant license. All substitutes and Out of School Care staff have completed workshops/courses in the early childhood field.

 

Q: May I come in and visit my child during the day?

 

A: We do have an open door policy and all parents will be welcome to come in at anytime. We ask that you please be respectful of other children in the program and shy away from visiting or picking up at naptime.