Frequently Asked Questions
Q: Is Imagination Station Childcare Centre licensed?
A: Yes, all of our centres hold a valid licensed.
Q: Is there a registration Fee?
A: At time of registration a nonrefundable $50 fee will be charged. This is a one time fee per family and secures your spot in our program.
Q: When are monthly Fees due?
A: At registration we require 6 month’s worth of post dated cheques. Cheques are to be dated for the first of the month and this is also when they will be cashed
Q: What do I do if I no longer require care?
A: We require one month notice from the first of the month. Any post dated cheques for the following months will be returned.
Q: What happens if I accidentally bounce a cheque?
A: Your child will still have care but we would appreciate a new cheque promptly with a $25 surcharge included to cover the bank fees.
Q: I am going away or have decided to take a holiday. Do I still need to pay for the time I am away?
A: Yes, in order to secure your child’s space you need to pay even when you wish to take a holiday. We are unable to enroll another child while you are away as this spot is secured for your child. If you choose to discontinue care for a period of time we cannot guarantee your space will be available upon your return as their are other families that may be waiting for care.
If you are on Subsidy and take more then a two week holiday subsidy will not cover your fees so you will need to pay the balance.
Q: What is your staff to child ratio?
A: Infant Toddler is 1 teacher for every 4 children enrolled; Daycare 1 teacher for every 8 children enrolled; Preschool and Out of School Care 1 staff for every 10 children enrolled
Q: What qualifications do your staff hold?
A: All staff members will have a valid criminal check and first aid. There will always be an Early Childhood Educator on site and all assistants will have completed at least one ECE course. We will only hire staff members who are as passionate about children and childcare as we are.
Q: May I come in and visit my child during the day?
A: We will have an open door policy and all parents will be welcome to come in at anytime. We ask that you please be respectful of other children in the program and shy away from visiting or picking up at naptime.