For the safety of your child we will not release your child to anyone who is not listed on your child’s registration forms. If the staff member has not met the person who has come to pick up your child we will require photo id from that person and your permission to release the child.
Imagination Station staff will not release your child to any person who appears unfit to provide safe care for your child.
If someone arrives to pick up a child and the staff feel that person appears unable to provide safe care for your child the following steps will be taken:
1. The staff will offers the parent a safe alternative, such as a cab ride home or phoning a friend or spouse.
2. If help is refused the staff will have no choice but to call the proper authorities.
If any unauthorized person comes to pick up your child will not release your child. You must advise staff members if there is any custody or court orders that they should be aware of for the safety of your child.
In the event of an emergency or if a situation arises where a parent needs to send someone not previously authorized to pick up their child we ask that you contact the centre before sending that person to the centre. The staff will require that person to show photo ID when they arrive at the centre.
To avoid any confusion please always advice staff if anyone other than a parent will be picking up your child.
If it is more than 30 minutes past closing time and no one has phoned or arrived to pick up your child the following steps will be taken.
1. A phone call to the parent(s)
2. A phone call to the emergency care givers
3. If no one can reached I will keep your child over night and call the appropriate authorities in the morning
